How can we help?

1. 1Step 1: Open the link the organiser shared on WhatsApp, Instagram or a poster. It opens the event's buy page.
2. 2Step 2: Or go to the home page and scroll to On sale now. Each card shows the date, the venue or route, and the lowest price.
3. 3Step 3: Tap Get tickets on the card you want.

The buy page shows when and where it happens, how many places are left, and About this event with the organiser's description.

1. 1Step 1: Under Choose your tickets, use + and − beside each ticket type to set how many you want. Prices are in cedis (GH¢).
2. 2Step 2: Check the Order summary: it shows how many tickets you picked and the total.
3. 3Step 3: Under Your details, enter your Full name and Phone number. Email is optional.
4. 4Step 4: Tap Continue to payment. For free tickets the button reads Get free tickets and your tickets are issued straight away.

• Some ticket types have a limit per order, shown as Up to 6 per order.
• Only 7 left means the type is nearly gone. Sold out types cannot be added.

When you tap Continue to payment, your tickets are reserved for ten minutes. Nobody else can buy them during that time.

• Your order page shows Your tickets are on hold with a countdown. Complete payment before the time runs out.
• If the time runs out, the order shows This order has expired and the tickets go back on sale. You can start again whenever you like.
• Changed your mind? Tap Cancel order to release the tickets for someone else.

1. 1Step 1: On the checkout, choose Mobile money or Card.
2. 2Step 2: For mobile money, pick your Network (MTN, Telecel or AirtelTigo) and enter your Mobile money number. Approve the payment with your MoMo PIN on your phone.
3. 3Step 3: For card, enter your card details and confirm.
4. 4Step 4: Tap Pay with the amount shown. Fees for MoMo or card are included in the total on the checkout.

After payment you return to your order page. It updates on its own as soon as your payment is confirmed and shows You're going!

WhatsApp

One message per ticket with the QR code, the event, the date and time, and the ticket code.

SMS

The event, the ticket code and a link to open your ticket. Keep it as a backup if WhatsApp is not to hand.

Your order page also lists every ticket under Your tickets, so you can open them straight after paying.

1. 1Step 1: Tap the link in your SMS, or Open beside a ticket on your order page.
2. 2Step 2: The ticket page shows the QR code, the ticket code (for example K7QM-3XRD), the holder, when and where.
3. 3Step 3: Tap Download PDF to keep a copy on your phone or print it.

Each ticket admits one person. If you bought for friends, send each of them their own ticket link.

1. 1Step 1: Open your ticket before you reach the front of the queue.
2. 2Step 2: Turn your screen brightness up and hold the QR code towards the gate staff's phone.
3. 3Step 3: If the QR code will not scan, read out the ticket code. Gate staff can type it in.

My tickets did not arrive

Open your order page: your tickets are listed there. Check that the phone number on the order is right. The organiser can resend your tickets from their dashboard.

My order expired

The ten-minute hold ended before payment arrived. Go back to the buy page and start a new order.

My payment was declined

Check your MoMo balance or card, then tap Pay on your order page to try again while the hold is still running.

We are sorry, these tickets sold out

Your payment arrived just after the last tickets were taken. The order page shows the amount that will be refunded to you.

The gate says Already used

Someone has already entered with this ticket. Speak to the organiser at the venue.

1. 1Step 1: Open the link the organiser sent you, or scan the gate's QR code with your phone camera.
2. 2Step 2: The scanner opens with the event name and your gate (for example Main entrance) at the top.
3. 3Step 3: Wait for the first sync. The Tickets count shows how many tickets your phone has loaded.

If the scanner says Gate link not valid, the link has expired or the organiser has issued a new one. Ask them to send the current link.

Open your gate link first, then add it while the scanner is on screen.

Android (Chrome)

Tap the ⋮ menu, then Add to Home screen.

iPhone (Safari)

Tap the Share button, then Add to Home Screen.

1. 1Step 1: Allow camera access when your phone asks.
2. 2Step 2: Hold the QR code inside the frame. The scanner reads it on its own.
3. 3Step 3: Read the result, then tap the screen to scan the next ticket. The result also clears after a few seconds.

• In the dark, tap Light in the corner of the camera to turn on your phone's torch. It shows on phones that support it.
• If the screen says Camera access is blocked, tap the lock or camera icon in the address bar, allow the camera for this site, then tap Try the camera again.

1. 1Step 1: Ask the guest for the code on their ticket or SMS, for example K7QM-3XRD.
2. 2Step 2: Type it into Ticket code below the camera.
3. 3Step 3: Tap Check. The result appears the same way as a camera scan.

Admit (green)

The ticket is valid. The holder's name and ticket type are shown. Let them in.

Already used (gold, Stop)

This ticket was scanned before. The screen shows when and at which gate. Do not admit; call the organiser if the guest disputes it.

Not valid for this event (red, Stop)

The ticket is for a different event, or it is not a real ticket. Ticket cancelled means the organiser cancelled it.

Unknown code (red, Check)

Your phone does not have this ticket yet. Tap Sync now and scan again. Tickets bought minutes ago need a sync.

Tickets are checked on your phone, so scanning keeps working with no signal. The badge at the top shows Online or Offline.

Admitted

Guests admitted from this phone.

To sync

Scans waiting to reach the organiser. They upload when you are back online.

Tickets

Tickets loaded on this phone.

Synced

The time of the last successful sync.

The scanner syncs on its own every few seconds while online. Tap Sync now to sync straight away, for example before doors open or after a dead zone.

1. 1Step 1: Make sure To sync shows 0, so every scan has reached the organiser.
2. 2Step 2: Scroll to the bottom and tap Clear this device.
3. 3Step 3: Tap Delete to confirm, or Keep to go back.

• Create an event or trip in three short steps, with as many ticket types as you need.
• Share one buy link on WhatsApp, Instagram or a poster.
• Give each gate its own scanner link for your door staff.
• Set up a bus route once and schedule its departures for the weeks ahead.
• Follow sales, payouts and check-ins live, and export your ticket list.

1. 1Step 1: Tap Get started and fill in your Organisation name, Your name, Email, Phone and a password.
2. 2Step 2: Create your first event from New event on your dashboard.
3. 3Step 3: Publish it and share the buy link.

You can sell straight away. Payouts start once your account is verified, and your earnings are kept safe until then.

Create your account